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Museezn Concert 2021 reservation failed?

Hello,

I just made a reservation for the museezn musical, but didn't get my ticket. I called the bank and they told me that I had made the reservation successfully. 

The purchase I made was detailed below:

Mussezn Concert 2021 - Reprise #2

My ID Number: zhaofeiliu1991

e-mail: zhaofeiliu1991@naver.com

Thanks.

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